Frequently Asked Questions

 IMPORTANT:

 If you or someone you know are in immediate danger please call 911 or go to your closest emergency room.

• 988 Suicide and Crisis Lifeline 
• University of Utah’s Crisis Line and Mobile Crisis Unit – (801) 587-3000

You are legally and ethically entitled to confidentiality. This means that your treatment cannot be discussed with any other parties without your written consent. There are a few exceptions to this, however. If you disclose abuse or are an imminent danger to yourself or others, confidentiality may be broken. Please refer to our privacy notice for more information. 

• If using insurance you may have a Copay or be required to pay the contracted amount until your deductible has ben met.
• Insurance rates are different for each plan, so make sure you contact your insurance provider to verify your Mental Health Benefits prior to your first session. 
• Self pay rate for PhD Clinicians:  $150.00 first session and $135.00 each additional
• Self pay rate for Licensed Clinicians: $145.00 first session and $125.00 each additional 
• Self pay rate for Associate Clinicians: $115.00 first session and $105.00 each additional
• Self pay rate for Student interns: $95.00 first session and $75.00 each additional

Insurance can be beneficial in many ways however, in mental health, insurance can also be problematic to your treatment. Insurance companies require that we assign you a medical diagnosis and may request copies of the session notes. They will also often dictate how many sessions you get and may even only cover certain approaches or diagnoses. In addition, it is not uncommon for insurance plans to have a high deductible or charge you a specialist copay

At this time, we are an in-network provider for:

• Aetna
• Blue Cross Blue Shield
• Cigna
• Deseret Mutual (DMBA)
• Educators Mutual (EMI)
• Huntsman Mental Health
• Lyra
• MotivHealth
• Optum Behavioral Health
• Post Employment Health Plan  (PEHP)
• Select Health
• United Medical Resources (UMR)
• United Health Care (UHC)
• University of Utah 
• Wise Network

Please note that while we make effort to verify your benefits, ultimately, you are responsible for knowing what your insurance provider covers.  We encourage all clients to check their benefits with their insurance provider. 

If the client needs to cancel a counseling session, there will need to be 48-hour notice or there is a $90.00 fee. We send out reminder emails/text 48 hours in advance. If you need to cancel or reschedule you can call or text 801-980-3676. 

Healing Steps Counseling values you as a client and the time you are willing to give in order to address the issues in your life. We also value the time of your counselor and believe that when the counselor has blocked off time on their busy schedule for you, the expectation is you will be there to work as hard as they are willing to work with you. 

Payment is due at the time of service. If using insurance we will wait for your the first EOB so we can see if you have a copay or working towards deductible. Once we receive an EOB we will know your fee and charge it accordingly after each session moving forward.